Product Warranty
All footwear offered by PESHTERA STIL LTD is carefully selected from established manufacturers and inspected before being offered for sale.
When purchasing from our online store, consumers benefit from the rights provided by the applicable legislation regarding the conformity of goods with the sales contract.
These rights apply for up to two years from the date of delivery.
What does the warranty cover?
The warranty covers manufacturing defects that occur during normal and intended use of the product.
Each claim is assessed individually.
What is not considered a manufacturing defect?
The warranty does not cover:
- normal wear and tear;
- wear of soles, heels or lining;
- mechanical damage;
- damage caused by improper use;
- damage caused by water, chemicals or external factors;
- improper cleaning or maintenance;
- use of the footwear for purposes other than those intended.
Shoe Care
To extend the life of your footwear we recommend:
- use the shoes according to their intended purpose;
- clean them using suitable care products;
- allow them to dry naturally, away from direct heat sources;
- use appropriate care products for leather, suede and nubuck.
How to Submit a Warranty Claim
Before returning the product, please contact us in writing via Viber or WhatsApp to explain the issue and receive further instructions.
Written communication allows us to review your request more efficiently and maintain a complete record of all correspondence.
Please describe the issue in detail and, if possible, attach photographs of the product.
In many cases, the initial assessment can be be carried out based on the information and photographs provided, without the need to return the product immediately.
After receiving confirmation from our team, please send the product to:
PESHTERA STIL LTD
Claims, Returns and Refunds Department
Izgrev Residential Complex, Block 140, Floor 1
8008 Burgas
Bulgaria
Phone / Viber / WhatsApp
+359 878 801 902
+359 878 959 971
